In 2024, we noticed a problem many restaurants in the US were facing. Inside their kitchens, things ran smoothly. Orders came in, food went out, customers were happy. But online, it was a different story. Third-party apps were charging huge commissions and keeping all the customer data for themselves. Restaurants felt like they were working for the apps, not for their own business.
The Problem
There were two big issues. First, high commissions—sometimes 25 to 30% per order—leaving almost no profit on deliveries. Second, no real control. When orders got delayed or mistakes happened, customers blamed the restaurant even though it wasn’t their fault. They couldn’t run loyalty programs or build direct relationships because the apps kept everything locked.
Our Solution
That’s where CKAFO stepped in. We built a delivery system that puts restaurants back in charge:
- Direct vendor logins so restaurants could manage menus, pricing, and orders themselves.
- A customer app with all the features people expect—browse, order, pay, and track deliveries in real time.
- Zero commission model, which meant more earnings stayed with the restaurant.
- Loyalty tools like rewards, cashback, and coupons to bring customers back.
- Analytics dashboard showing sales, peak times, and top-selling dishes.
Results in Six Months
- Restaurants saved up to 30% by cutting commissions.
- Delivery orders increased by 45%.
- Repeat orders grew by 22% once loyalty rewards kicked in.
- Owners reported higher profits and stronger customer connections.
What This Shows
Restaurants don’t have to depend on big delivery apps. With the right platform, they can own their business, protect their margins, and still give customers a smooth, modern experience. CKAFO proved that when restaurants take control, everyone wins.
